Trials and billing
What happens when your trial ends, how to cancel or change plans in the customer portal, and what stays on your machine if you cancel.
Updated
Solo and Agency plans start with a 7-day trial with your card on file. This page covers what happens when it ends, how to cancel, and what to expect if you do. Lifetime does not include a trial.
When your trial ends
Your subscription starts automatically on day 8. The plan price is charged to the card on file, and receipts come from Polar, the payment service GeckoGrid uses. Nothing changes in the app: the same features stay unlocked, on the same machines, with your projects and scans exactly where you left them.
The customer portal
Your subscription, invoices, license keys, and installer downloads live in the customer portal. Sign in with the email you bought with. In GeckoGrid, Settings > License opens it for you.
How to cancel
Open the customer portal and cancel your subscription. You can cancel anytime before the trial ends and you are never charged. Settings > License shows your plan, so you can always check where you stand.
If you can’t get into the portal, use the contact form and include the order email, and the cancellation is handled for you.
Changing plans
To move from Solo to Agency, click Upgrade in customer portal in Settings > License (or Settings > Agency Features), then choose Agency under Change plan. The price difference is prorated.
Changing plans issues a new license key, and the old one stops working. The new key is in the Polar email and the customer portal. The next time you open GeckoGrid it asks for a key: paste the new one and you’re back where you left off.
Lifetime is a one-time purchase, so it isn’t in Change plan. Buy it from Buy Lifetime in Settings > Agency Features or the pricing page, enter its key, then cancel your monthly subscription in the customer portal so you aren’t billed again.
If you cancel
The app locks at the license screen when the subscription ends. Everything you made stays on your machine: every project, scan, and report. Start a new subscription anytime and paste the new key into the license screen to pick up where you left off.
Plan prices and limits are on the pricing page, and quick answers to common questions are in the FAQ.
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