License and activation problems
Rejected keys, the machine limit per plan, what an offline launch really means, and how the 7-day trial billing works.
Updated
Licenses are verified through Polar, and the failure message tells you which situation you are in. The three common ones behave differently, so match your message first.
Your key is rejected
- Check the key is complete, including any dashes, and that it is the key from your purchase email rather than an order number.
- A key from a cancelled plan stops verifying. The app then returns to the activation screen and new scans report that your subscription is inactive, while your projects and scan history stay untouched on disk and come back the moment a valid license is restored.
- A tier limitation is not a rejection: Solo keys activate fine, they just do not unlock DataForSEO settings, which need Agency or Lifetime.
The machine limit is reached
Each key is active on a limited number of machines at once: 3 on Solo, 10 on Agency, 5 on Lifetime. When activation exceeds the limit, the error names the limit and your options.
- On any machine the key no longer needs, open Settings > License.
- Click Deactivate This Machine. This frees the seat, signs that machine out, and asks for the key again on its next launch.
- Activate on the new machine.
If no machine can be deactivated, for example after a reinstall wiped the old registration, use the reset option in the error message to contact support.
You were offline at launch
GeckoGrid re-checks your license online at each launch. When the check cannot complete because the network is down or the license server is unreachable, the activation screen offers a Try again option instead of rejecting your key. This is a network failure, not a verdict: retry once you are back online and the app opens normally.
A lapsed subscription looks different: there is no retry path, and the message says the subscription is inactive. Your data is safe in both cases.
Trial questions
Solo and Agency monthly plans start with a 7-day free trial with full access to everything in the plan. You are not charged until the trial ends, and cancelling before it expires means you pay nothing. The Lifetime license has no trial period. Full terms are on the activation page.
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